![]() ![]() NOT ANYMORE! With Groove’s Live chat, when a user goes offline and misses a message, we send them an email with all their missed messages. One of the biggest concerns with Live chat is continuing the conversation if the user goes offline. Your agents and customers can quickly and easily add emojis to your chats or leave a reaction (like Slack) to a message! Customized widget styling, sounds, and notifications for unread messagesĪs Live chat is built in the Groove widget, it includes the ability to completely customize all colors and wording to match your brand, including adding your company logo.Įven better, you can choose which sound to play and what message wording to show in the browser tab to notify your customers that they have a new message from your team. You’ll still have the ability to leave internal notes and mark chats as Closed, Open, Snoozed, Trash, and Spam in chat. Internal notes and conversation statesĪs you may have expected, we carried over some of the same Shared inbox features in Groove that you’re comfortable with to Live chat. It allows you to reply quickly to customers in a familiar-feeling editor, similar to other messaging apps you’re used to. That’s why we built a specific editor for your Live chat conversations. While replying to emails as quickly as possible is important, Live chat requires near immediate assistance. Turning it on takes just a few minutes, just head on over to our getting started guide to enable live chat on your account today! What ’s included? New and improved Live chat editorĮmails and Live chat are different. Live chat is completely free during the early access period, with pricing to be announced in June. This will give your users not only access to Live chat, but also a contact form linked directly to your Groove mailbox and knowledge base. Starting today, you can enable Live chat on any of your new or existing Groove widgets. We’re excited that you’ll now be able to handle these conversations directly in Groove. Over the last few years, Live chat has become a critical part of managing conversations with your customers in real time on your website or application. We’re super excited to announce that (finally!) we’ll be introducing Groove’s very own Live chat channel!
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